Returns & Exchanges
At Sete Company, every piece is created with intention. Rather than producing large amounts of inventory, each garment is made specifically for your order.
This allows us to reduce waste and focus on thoughtful production, but it also means our return policy differs from that of traditional retailers.
If you need any assistance regarding your order, please contact us at contact@setecompany.com.
Our team will be happy to review your request and guide you through the next steps.
Size Exchanges
We understand that shopping online isn’t always perfect. That’s why we offer one complimentary size exchange per order.
To be eligible for a size exchange:
• The request must be submitted by emailing contact@setecompany.com.
• The item must be unworn, unwashed, and in its original condition with all original tags attached.
• The item must not show signs of wear, washing, alteration, or damage.
• Customers are responsible for the cost of returning the original item.
• Once the returned item is received and approved, SETE will arrange one replacement in the requested size.
Only one size exchange is permitted per order.
Returns & Refunds
Because every Sete Company piece is made specifically for each customer, we do not accept returns or refunds due to:
• Change of mind
• Personal preference
• Incorrect size selection beyond the one-time exchange policy
• Accidental orders
Shipping charges are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please email contact@setecompany.com within 7 days of delivery.
Please include:
• Your order number
• A brief description of the issue
• Clear photos showing the problem
Once reviewed, our team will work with you to provide an appropriate solution, including a replacement when applicable, at no additional cost.
Sale & Promotional Items
All sale, promotional, discounted, or limited-time items are considered final sale and are not eligible for returns or exchanges unless they arrive damaged or incorrect.
Processing Time
Once we receive your email, our team will review your request and provide instructions for the next steps.
If a return or exchange is approved, processing times may vary depending on inspection, production, and shipping. We appreciate your patience and will keep you informed throughout the process.
Need Help?
Questions about sizing or your order before purchasing?
Please reach out to us at contact@setecompany.com. We’d much rather help you choose the right size beforehand than have you worry afterward.
Thank you for supporting Sete Company and our made-to-order production model.